Guest Agent – Front of House & Guest Care

Seasonal / Full-Time / Mid-Novmber–March
Working hours: Variable shifts between 08:00–22:00

As a Guest Agent at Skýra, you are a key member of our guest service team working hands on with the Guest Service Lead. This role combines front desk responsibilities with high-level guest care. You’ll be responsible for managing check-ins and check-outs, handling bookings and preparations, and ensuring that every guest feels personally welcomed and well looked after.

Beyond reception tasks, this role is about presence: introducing guests to the space, answering questions, offering support, and making sure every interaction feels warm, calm, and intentional.

Responsibilities:

• Manage check-in and check-out processes
• Handle bookings, guest profiles, and pre-arrival preparations
• Greet guests and guide them to their suites with care
• Support guests with questions, changes, or special requests
• Communicate with other departments to ensure smooth service
• Upsell experiences and offer thoughtful add-ons when appropriate
• Keep front-of-house spaces clean, organized, and welcoming

Requirements:

• Experience in reception, front desk, or guest service roles
• Strong communication and problem-solving skills
• Ability to multitask and stay calm under pressure
• Comfortable using booking and communication systems (CloudBeds, HubSpot and others)
• Fluent in English; Finnish and other languages are a plus
• Warm, attentive presence and a genuine interest in people